Privacy Policy

This Privacy Policy is provided to you by Bizcap SG Pte. Ltd. with its registered office at 20A Tanjong Pagar Road, Singapore 088443 (hereafter referred to as “we”, “us” or “our”), and sets out the bases on which we collect Personal Data from you and process such data.

By using, visiting, accessing our website at www.bizcapfunding.sg (our “Website”); by submitting an application to receive our products or services; or by accessing any of our products or services available on our Website or otherwise provided by us, you accept the practices described in this policy. For the avoidance of doubt, the Website also includes the browser plug-in, mobile application, APIs, documentation, software, updates, features, tools, and any materials, products and services made available from time to time by us.

1. DEFINITIONS
2. COLLECTION OF PERSONAL DATA
3. COOKIES
4. USE OF YOUR PERSONAL INFORMATION
5. DISCLOSURE OF YOUR INFORMATION
6. SECURITY
7. WHERE WE STORE YOUR DATA
8. YOUR RIGHTS
9. ACCESS
10. ACCURACY OF AND CORRECTION OF PERSONAL DATA
11 DATA PORTING REQUEST
12. RETENTION OBIGATIONS
13 THIRD PARTY SITES
14 CHANGES TO OUR PRIVACY POLICY
15. CONTACT US

DEFINITIONS

In this Privacy Policy, unless the context otherwise requires, “Personal Data” means (a) any data, whether true or not, about an individual who can be identified directly or indirectly (i) from that data; or (ii) from that data and other information to which we have or are likely to have access.

COLLECTION OF PERSONAL DATA

2.1

We may collect and process the following Personal Data about you:

(a)

Information you give us – Personal Data that you provide us, for example:

(i)
(ii)
(iii)
(iv)
(v)
(vi)
(vii)
(viii)
(ix)
(x)
(xi)

(xii)
(xiii)
(xiv)
(xv)

(xvi)
(xvii)
(xviii)
(xix)

your name;
address;
e-mail address;
date of birth;
telephone number;
wallet address;
marital status;
nationality;
business name;
unique idenitifiers;
information from personal identification documents such as passports, identification cards (including NRICs, where applicable) and drivers licence numbers;
your unique identifiers, including any user names and passwords;
information required for identity verification purposes;
your bank account information;
financial data and details about your financial situation, which may include information about your income, real property, assets, expenses and any debts you may have (including by the collection of bank statements, credit report information and payments history);
details of any securities you have given to us or another person;
information about your business, including its size and business type;
transactional data and details of specified transactions with which you are involved; and
your comments, thoughts, articles, testimonials and/or feedback;

Where you:

(i)
(ii)

fill in forms or submit your information to us on our Website or otherwise;
correspond with us (by phone, email, via our Website, or our services or otherwise), for example when you:

a.

b.
c.
d.

e.
f.
g.
h.
i.

submit an application form completed by you or by a person seeking to receive our products or services;
provide information to us, or our agents or business partners via an API or email or otherwise;
interact with our account on a social media platform;
report any problem to us, request any support from us or provide us with comments or suggestions;
use certain features on our Website or provided by us;
complete any survey or questionnaire we send you;
subscribe to our newsletters or mailing lists (if any);
request for information about our products or services, or our Website; or
contact us via phone, email or other forms of communication.

(b)

Information we collect about you - information collected when you visit our Website or access or receive any of our services, for example:

(i)

(ii)
(iii)

technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
details of any transactions or payments you may make with us on our Website (where applicable); and
information about your visit, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.

(c)

Information we obtain about you from other sources – for example:

(i)

(ii)
(iii)

(iv)

(v)

information from our affiliates, agents, business partners, and/or any other third parties that may have lawfully referred you, and disclosed your information, to us;
financial data that is collected from publicly available sources;
contact, identity and financial data that is collected from credit bureaus, credit reference agencies or other similar agencies, institutions or sources;
financial and transaction data that is collected from banks and providers of technical, payment and delivery services; and
identity, contact and financial data that is collected from data brokers or aggregators and other lenders (as the case may be).

COOKIES

3.1

Our Website uses cookies to distinguish you from other users of the Website. This helps us to provide you with a good experience when you browse our site and also allows us to improve our Website.

3.2

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree to the use of cookies. Cookies contain information that is transferred to your computer's hard drive.

3.3

We use persistent cookies and session cookies. A persistent cookie stays in your browser and will be read by us when you return to our Website or a partner website that uses our services. Session cookies only last for as long as the session (usually the current visit to a website or a browser session).

3.4

We use the following cookies:

(a)

Strictly necessary cookies - These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website.

(b)

Analytical/performance cookies - They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

(c)

Functionality cookies - These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

3.5

Cookies may be erased when you exit the Website or close the browser. Others are saved on your device for your next visit. You can delete all cookies placed by our Website on your device at any time. You can also set your browser to prevent all cookies from being placed by our Website or to provide you with a warning before a cookie is placed. However, please note that some functionalities of the platform may not work if all cookies are rejected. Please check your browser’s instructions or help screen to learn more about these functions.

3.6

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, which we do not have any control over. These cookies are likely to be analytical/performance cookies or targeting cookies.

USE OF YOUR INFORMATION

4.1

We may use your Personal Data for the following purposes:

(a)
(b)
(c)

(d)

(e)
(f)

(g)

(h)

(i)

(j)
(k)
(l)

(m)

(n)

(o)

(p)

(q)

(r)
(s)
(t)

(u)

(v)

(w)
(x)

the purpose for which it was collected;
verifying your identity, conducting credit or due diligence checks, and/or establishing your tax status and/or domicile;
accessing, processing and/or evaluating applications submitted by you, on your behalf, or in connection with you, for the receipt any of our features, products, services;
carrying out our contractual obligations arising from contracts entered into by you and us, or by us and others in connection with you, or to enter into or conclude a contract with you or persons in connection with you;
analysis, evaluation and/or enforcement of our legal or contractual rights;
opening or maintaining a business loan account or other accounts for you, or the account of a person connected with you;
preparing for, completing and managing our transactions with you, or with which you are involved, including by deducting periodic payments due;
performing our day-to-day administrative and operational tasks in relation to our business, including risk management, receiving or providing technological support, insurance, systems, reporting, monitoring, audit, training and administrative purposes;
managing our relationship and interactions with you, or a person connected with you; including without limitation, responding to requests, communicating with you, sending confirmations and account update notifications to you;
improving, enhancing and developing our Website, products and/or services;
researching, designing, and/or launching new features, products or services;
managing, administering or presenting content and information on our Website and/or services in the most effective manner for you and for the device you use;
providing you with alerts, updates, materials or information about our services or other types of information that you or others connected with you;
where applicable, for complying with applicable local and foreign laws and regulations applicable to us in or outside of Singapore that may include the conduct of due diligence procedures for opening of accounts and ongoing monitoring and record-keeping purposes;
where applicable, for legal and compliance purposes under applicable local and foreign laws that include the monitoring and compliance procedures that are in line with our internal risk management procedures, audit/financial accounting and for management reporting purposes;
to comply with any applicable legislation, law, regulations, codes of practice, rules, guidelines, inquiries or requests from regulatory bodies or governmental bodies, including where information is to be disclosed to law enforcement agencies and other relevant authorities for investigations, crime prevention and detection purposes;
to prevent and/or detect fraudulent behaviour or transactions or potential illegal or criminal activity as part of our efforts to keep our Website, or products and services, and our clients safe and secure;
responding or taking part in legal proceedings, including seeking professional advice;
for direct marketing purposes (please see further details in Clause ‎4.2 below);
for internal operations, including troubleshooting and data analysis to learn about and understand the behaviour and preferences of clients, testing, research, statistical and survey purposes to identify products or services which we might offer to existing and future clients;
communicating with you for the purpose of obtaining your consent to collect, use or disclose your Personal Data for new purposes;
to exercise our duties and/or rights, vis-à-vis you, , persons connected with your or third parties, including enforcement rights in the event that you default on an agreement with us;
to display your testimonials, articles and feedback on our blog / forums / Website and
purposes directly related or incidental to the above.

4.2

We may use your Personal Data in direct marketing (i.e. offering or advertising products or services by sending the relevant information directly to you). We will obtain your consent before using your Personal Data for this purpose. If you prefer not to receive our direct marketing communications and/or not to have your Personal Data shared among the members of our group or any third party for the purpose of marketing, you can have your name deleted from our direct marketing and/or shared information lists by clicking ‘unsubscribe’ at the footer of our emails or submit a request to us at notices@bizcapfunding.sg.

4.3

If we need to collect, use and/or disclose your Personal Data for additional purposes, unless excepted by law, we will inform you of the new purposes, and where necessary we will obtain your consent (or ensure that we have another lawful basis for such collection, use or disclosure) before such Personal Data will be collected, used and/or disclosed by us.

DISCLOSURE OF YOUR INFORMATION

5.1

We will take steps to keep your Personal Data that we hold confidential but you agree that we may provide your Personal Data to:

(a)

(b)
(c)
(d)

(e)

(f)
(g)

personnel, agents, advisers, auditors, contractors, financial institutions, and third party service providers in connection with our operations or services (for example staff engaged in the fulfilment of your transaction, and/or the provision of our services or support services);
credit reporting bodies or other credit providers;
our related companies, affiliates, and counterparts (on a need-to-know basis only);
our business partners (including without limitation, business partners who have referred your details to us for the purpose of inviting you to apply for our financial services) for their internal reporting, assessment and service improvement purposes;
persons to whom we are required to make disclosure to under applicable laws and regulations in or outside of Singapore, or at the direction or request of a regulatory body;
your authorised agents or your executor, administrator or legal representative; or
actual or proposed transferees of our operations (or a substantial part thereof) in or outside of Singapore.

5.2

A list of our affiliates and the countries in our affiliates operate are as follows:
‍
Bizcap Australia: https://www.bizcap.com.au/
Bizcap New Zealand: https://www.bizcap.nz/
Bizcap UK: https://www.bizcap.co.uk/

5.3

We will also need to share your Personal Data if we are under a duty to disclose or share it to comply with a legal obligations, in which case we will share your information with law enforcement agencies in connection with any investigation to help prevent unlawful activity.

5.4

We will also share your information with third parties in the event that:

(a)

(b)

we sell or buy any business or assets, in which case we will disclose your Personal Data to the prospective seller or buyer of such business or assets (but only to the extent we need to, and always in accordance with data protection legislation); and/or
if we or substantially all of our assets are acquired by a third party, in which case Personal Data held by us about our customers will be part of the assets transferred to such third party.

5.5

We process your Personal Data for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your Personal Data in this way, the relevant buyer of our business may not be able to provide services to you.

5.6

Where applicable, we will ensure that the Personal Data enjoys the same standards of protection as set out in this Privacy Policy.

5.7

If we transfer your Personal Data to any recipient, including any business partner, service provider, subsidiary and/or affiliate, that is in a country or territory outside Singapore, we will do so in compliance with applicable laws. In accordance with the applicable laws, we will ensure that the overseas receiving party is bound by legally enforceable obligations to afford the transferred data a standard of protection that is at least comparable to that under Singapore law. In accordance with the applicable laws, we will also ensure that any overseas recipient is able to provide appropriate technical and organisational measures to protect your Personal Data and its confidentiality.

SECURITY

6.1

We will use appropriate and adequate technical and organisational measures to safeguard your Personal Data, for example:

(a)
(b)

(c)

all Personal Data you provide to us is stored on our secure servers, subject to what we say in section 7 below;
we restrict access to Personal Data to our employees, service providers and contractors on a strictly need-to-know basis and ensure that those persons are subject to contractual confidentiality obligations; and
we review our Personal Data collection, storage and processing practices from time to time to guard against unauthorised access, processing or use.

6.2

While we will use reasonable efforts to safeguard your Personal Data, you acknowledge that the transmission of information via the Internet is not completely secure and for this reason we cannot guarantee the security or integrity of any Personal Data that is transferred from you or to you via the internet; any transmission is at your own risk.

6.3

In the event that there is a security breach involving your Personal Data, we will inform you of the incident where required by the relevant data protection laws.

WHERE WE STORE YOUR DATA

7.1

We may store the Personal Data that we collect from you on internal servers that belong to us and/or our affiliated companies, and/or with commercial cloud storage providers engaged by us and/or our affiliated companies. These servers may be located in or outside of Singapore. Therefore, your data may be transferred to and stored in different jurisdictions and may also be processed by staff operating within the various countries who work for us or for one of our contractors and/or our affiliates.

7.2

Unfortunately, the transmission of information via the internet is not completely secure. We will take commercially reasonable steps to ensure that your Personal Data is handled securely and in accordance with this Privacy Policy and the relevant privacy laws, but are unable to guarantee the secure transmission of information via the internet.

YOUR RIGHTS

Under the applicable laws, you have one or more of the following rights in relation to the processing of your Personal Data:

8.1

You may withdraw your consent and request us to stop using and/or disclosing your Personal Data for any or all of the purposes listed above by submitting your request via email to our Data Protection Officer at the contact details provided below. We will endeavour to process your request within [seven (7) business] days from the day of receipt of your request, otherwise, we will provide you with the estimated time frame for us to carry out your request.

8.2

If you have consented or signed up to receive marketing materials, you may withdraw your consent at any time and request us to stop sending you marketing materials or to stop using your Personal Data for any other marketing activities by submitting your request via email to our Data Protection Officer at the contact details provided below. We will endeavour to process your request within [seven (7) business] days from the day of receipt of your request.

8.3

Please note that depending on the nature and scope of your request for withdrawal of consent, we may not be in a position to continue providing the platform or our services to you. In our acknowledgement email to you upon your request for withdrawal of consent, we will inform you of the likely consequences of withdrawing consent.

8.4

If you do withdraw your consent, we will work with all relevant stakeholders such as data intermediaries and agents who have been authorised to collect, process or use your Personal Data to ensure that such relevant stakeholders also cease to collect, process or use your Personal Data.

ACCESS

9.1

You may send our Data Protection Officer requests for:

(a)
(b)

access to Personal Data which we hold about you; and/or
access to information about the ways in which we use or disclose or may have used or disclosed your Personal Data for the year immediately preceding the date of your request

9.2

Access requests may be subject to a fee to meet our costs in providing you with details of the information we hold about you. Where such a fee is chargeable, we will let you have a written estimate of the fee before proceeding.

9.3

If we are unable to respond to your requests within thirty (30) days after receipt of your request, we will inform you within that time in writing the time by which we will be able to respond to the request.

10.

ACCURACY OF AND CORRECTION OF PERSONAL DATA

10.1

We will make reasonable efforts to ensure the accuracy and completeness of the Personal Data you provide to us and/or update your Personal Data associated with your account on the Website. However, we also will require you to provide us with accurate, up-to-date and complete information. In order to ensure that the Personal Data that we maintain is accurate, you may send our Data Protection Officer at any time requests to update your information or for correction of errors or omissions in Personal Data which we hold about you.

10.2

We will generally not charge for correction requests, although we reserve the right to do so under unforeseen circumstances. If we are unable to respond to your requests within thirty (30) days after receipt of your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to the request.

11.

DATA PORTING REQUEST

11.1

To the extent applicable under the applicable laws, as long as you have an existing direct contractual arrangement with us, you may send our Data Protection Officer a request for us to transmit your Personal Data, which was collected or created by us prior to the date of your request, which is in our possession or under our control, to another organisation in Singapore.

11.2

If we are unable to respond to your requests within thirty (30) days after receipt of your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to the request.

12.

RETENTION OBLIGATIONS

12.1

We will only retain and use Personal Data for as long as is required by law or for other legitimate business purposes including complying with our legal obligations, resolving disputes and enforcing our agreements.

12.2

We will ensure that your Personal Data is destroyed, remove them from our records, or ensure that it no longer contains personally identifiable information, as soon as it is reasonable to assume that:

(a)
(b)

the purpose for which the Personal Data was collected is no longer relevant; and
retention is no longer necessary for legal or business purposes.

12.3

To determine the appropriate retention period for the Personal Data we hold, we will consider the amount, nature and sensitivity of the Personal Data, the risk of harm from unauthorised use or disclosure of your Personal Data, the reasons why we handle your Personal Data, whether we can achieve those purposes through other means, and the applicable legal requirements.

12.4

We may also anonymise your Personal Data so that it can no longer be associated with you, in which case we may retain and use this information indefinitely without further notice to you.

13.

THIRD PARTY SITES

Our Website includes links to other websites whose privacy practices may differ from ours. If you submit information (including any Personal Data) to any of those sites, your information will be governed by their privacy policies and practices. We encourage you to carefully read the privacy policy of any website you visit.

14.

CHANGE TO OUR PRIVACY POLICY

We reserve the right to amend this Privacy Policy from time to time. Any amendment shall be posted on our Website and, where appropriate, notified to you by e-mail or post. You should check this policy frequently to ensure you are aware of the current policy.

15.

CONTACT US

If you have any questions, comments or requests regarding this Privacy Policy or your Personal Data, please address them to:

Joseph Lim, Data Protection Officer: Privacy@bizcapfunding.sg

Last updated: 15 December 2024

Small business loans, approved in as little as three hours

Useful Links

Get in Touch

Even profitable businesses need fast funding—here’s why

Why brokers should diversify with non-bank lenders like Bizcap

Savvy brokers spice up offerings with SME lending

Low-doc business loans: How Bizcap helps SMEs access funding with less paperwork.

Small business loans, approved in as little as three hours

Useful Links

Get in Touch